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British Airways and Click Travel Pilot Automatic Payment System for Direct Booking
This is a good step for the industry, bringing tech improvements not just to the retail side but also to the companies ...
Air France-KLM CEO Opens Up on Turnaround Efforts Amid Legacy Woes
Air France-KLM CEO Ben Smith inherited a complicated mess when he took the top job last year, but he has begun methodically ...
Amtrak CEO Sees Short-Haul Flight Hassles as Fuel for the Railway’s Turnaround
Amtrak’s modernization effort is underway. If it remains nimble, it can take advantage of shifts in consumer behavior as car ...
Marriott Continues to Bang the Bonvoy Drum Ahead of Planned Brand Expansion
Can a loyalty program outlast the ups and downs of economic uncertainty in key markets? That’s what Marriott is banking on by ...
Expedia CEO Is Unfazed by Airbnb’s Growing Vacation Rental Lead
Mark Okerstrom, the chief of Expedia Group, has high hopes for his recently rebranded homesharing unit Vrbo. But as ...
Casper Won’t Rest Until It Becomes the ‘Nike of Sleep’
Casper wants to dominate all things sleep, but there are so many companies in the space that the mattress maker will likely ...
Australia’s China Travel Slump: A Blip or Something Bigger?
After years of phenomenal growth, Chinese inbound tourism has hit the wall in Australia. It’s a pivotal moment for an ...
Airbnb Says It Intends to Go Public in 2020
While $1 billion in revenue is impressive, it’s not the first time Airbnb has achieved the number. What matters for the ...
Is India the New China for Tourist-Hungry Destinations?
India is becoming the boat that lifts Asia-Pacific destinations that have become too dependent on China outbound travel, ...
How Airlines Are (Finally) Stepping Up Their Loyalty Programs with Big Data
Airlines are taking cues from sectors outside the travel industry, including dining, wellness, and retail to better target ...
American Airlines Vows to Rebound After Brutal Summer, Says CFO
American Airlines had a tough summer, with labor issues and the grounding of its 24 Boeing 737 Max aircraft. But Chief ...
Travel Management Companies Finally See Upgrades to Payment Technology
Despite some of the progress that New Distribution Capability has made in recent years, travel management companies have ...