Where do you get started modernizing your IVR? Here are seven best practices: ...

The new CX-centric AI offering goes beyond pricing and packaging to encourage its customers’ continuous innovation ...

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While meeting recaps and assigned action items are being marketed as perks of gen AI-powered assistants, the real ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Zoho’s updates to their collaboration ...

As organizations increasingly recognize the importance of cohesive data management strategies, the relationship between marketing, data management and IT teams is evolving. According to an October ...

Contact center agent coaching solutions powered by artificial intelligence (AI) offer a host of personalized, data-driven insights to improve performance. These platforms are also capable of providing ...

Perhaps the most valuable use case of AI will be to manage the content that AI is creating. For example, AI bot services can help candidates apply for 1000s of jobs a day, so enterprises are resorting ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: NICE's debut of 1CX, a UCaaS product, and ...

As AI-infused tools become part of the employee experience – from hiring to scheduling to performance assessment – it’s important to assess the risks inherent in these tools.